About EXCLUSIVE PENS

With an eye for quality and outstanding customer service, KOMAL KUMAR-Menon founded EXCLUSIVE PENS to "listen to customers and fulfill their wishes." From humble beginnings in a small store in Ludhiana, Punjab (INDIA) , we've  grown during the last decade into a world leader in retailing fine writing instruments and personalized gifts.

EXCLUSIVE PENS has been given the great honor of having been chosen by Montblanc for its Shop-in-Shop and Signature Display experience at its LUDHIANA. We are also proud to feature Sheaffer, Cross, Visconti, Waterman, Lamy and Parker Shop-in-Shop experiences. This is the only location in the punjab States to house all of these prestigious Shop-in-Shop displays under one roof.

Back in 2001, it was a concept that I started.  I love fine pens, the way fountain pens write and glide on the paper. Many people do well in the field they love because it helps to do something you can look forward to every day, and I wanted to do something very similar. Every time I tried to come up with something I could do passionately, I kept coming back to the fine pens, the customers I dealt with, and the joy of explaining the finer points of different writing instruments. And so EXCLUSIVE PENS was born. It was not as easy as I thought.  I believe that if you provide better customer service people remember and become repeat customers. That is the mantra we had it then and have it now also.  Over the years, at EXCLUSIVE PENS we are fortunate to have fantastic customers and  wonderful team.  We love selling fine writing instruments and even love more in educating it to the younger generation the importance of fountain pens and writing on paper at early age.  Over the year some good things has happened:

• Bijwa Services did an anonymous customer satisfaction rating and we passed with excellent!
• We were interviewed by newspapers several times.
• We were recognized by Punjab Retailers association as the Best of Punjab from 2007 - 2019 consecutively.
• Our stores are Montblanc shop-in-shop, Graf von Faber-Castell shop in shop, Lamy Shop-in-shop, Cross premium products shop-in-shop.
• We perform charity as part of our business and in association with  Ludhian City Library promote writing and fountain pens among kids.

I hope you will  be part of our journey.  Are we going to make mistakes?  Yes. But do give us a chance to fix it.  Our error margin is less.  We are human and I would like it to be that way so that we have that personal touch on orders.  I am not that technology savvy but do have some awesome technology people helping me.   What we like is educating and selling fine pens. And we hope that you will be our customer  for a long time to come :-)

Thank you,

sincerely,

Exclusive Pens

Komal Kumar